Version: 2.0
Last Updated: July 8, 2022

ic Infrastructure Corporation (“we”, “us”, and “icInfrastructure”) provides consulting, coaching, and training to public and private sector infrastructure owners and managers to support them with their infrastructure asset management and business improvement efforts (the “learning services” or “services”). We provide these learning services to organizations such as towns, cities, and other governmental entities, professional and industry associations, as well as private sector entities (our “clients”). We help train and coach our clients’ employees, members, volunteers, and program participants, as well as other individuals seeking to improve their infrastructure asset management competence (“you”, “your” or “trainees”) through our online or in person training programs (“programs”) and courses (“courses”).

This privacy statement is designed to help you understand how we collect, use, secure, and share personal information collected while providing our learning services.

What information do we collect? 

When you enroll as a trainee in one of our programs or courses, we collect basic contact and account profile information for you, such as your name and email address. We may also collect from you, or our client where appropriate, additional background information about your job, skills, employer, location, experience, and education, so we can help identify the appropriate programs and courses for you, your progress, and, if stipulated as part of the program or course offered, provide a profile to other program or course participants for networking purposes.

If our client engages us to provide learning services involving you, we may send you electronic communications on their behalf regarding those offerings and registration. We may also send you communications about our site(s) and related programs and courses, content, your program or course progress or participation, or other updates, as well as surveys about your experience.

During the period you interact with our learning services, we will collect information about your use of our offerings and our platform, including the content and sessions you access, your engagement with them, and completion information. We will collect and compile your responses to quizzes and similar assessments.

Our platform and other technologies used in during the provision of our services may include features permitting you to post messages to others, engage in a discussion forum, and post photos, electronic files, documents, and other similar content. These features will often permit everyone participating in the program or course to see your posts. If your program or course involves virtual training, coaching or consultations your image, likeness, voice, comments, ideas, actions, and/or statements will also be visible to all those attending the virtual session and to anyone who may subsequently view a recording of that session. You should not treat any of these written, verbal, video, or other engagements as private.

Notice and Consent

Where appropriate, we may rely on our clients to provide you with any notice or obtain consent as may be required by them for their provision of your information to us. When you create your user account and/or profile with us, we will ask you to acknowledge this Privacy Statement so you understand how we generally collect, use, and share your information. In some cases, we may also request your express consent or provide you with notice for other purposes as permitted or required by law.

How do we use and share your information?

When we are engaged to provide learning services for trainees, we use the information of those trainees to help us deliver those services. For example, we will use your user account/profile information to identify you and track your participation and progress in our services. We may share high level results and individualized information about your participation and progress with those clients that have engaged us to provide learning services to you so they can assess the service, understand competencies, and develop further training and resource plans. We will also use this information to demonstrate to our clients skills learned, proficiency, and progress, and to assess and report on the success of the services. We routinely report or provide analysis to our clients regarding individual and group competencies and planning.

We will also use the information about your interaction with our services, your use of our offerings and our platform, including the content and sessions you access and how you engage with them, as well as completion information, to help us assess and improve the services we offer, understand how people use them, as well as understand and demonstrate learning progress and achievements. We may use aggregated data to demonstrate how our services assist clients and individuals.

In some cases we may wish to use the video, audio, photographic, documentary, textual, or other information we collect during the provision of the learning services to produce further educational offerings, or to market, advertise, or promote our learning services or those of our clients. In these instances we will detail what information we intend to use and how we intend to use it and request your express consent for those uses.

Nothing in this policy is intended to limit how and what information we may collect, use, or disclose in accordance with and as permitted by law.

Our service providers

Our icInfrastructure team and our training and coaching platforms work remotely in a fully virtual environment to support clients around the world. We expertly use a number of online communication and collaboration platforms.

In general, our service providers will only collect, use, and disclose your information to allow them to perform the services they provide to us.  Some of the service providers we use are independent providers and have their own terms and privacy polices which govern the collection, use, and disclosure of the information they collect through use of the service.   

Direct service providers

Our programs and courses and learning services sites are hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online learning content creation and learning management platform on which we primarily provide our services to our clients. Your information is stored by Thinkific and is managed through the general Thinkific application. They store your data on a secure server behind a firewall. You are invited to review Thinkific’s terms and privacy policy here.

Indirect service providers

In collaboration with us, our clients may also choose to engage in some of the training, coaching, or consulting services through a third-party video conferencing platform such as Zoom, Google Meet, MS Teams, Citrix Webex, or others. The terms and privacy policies of those platforms are available through the services, and we encourage you to review them when you log in and periodically afterwards. We are not responsible for any of the collection, use, or disclosure of personal information practices of those platforms.

Once you leave our platform, are redirected to a third-party website or application, or use a separate platform for video conferencing, the information shared by you with those platforms and applications are no longer governed by this Privacy Policy or our Terms of Use. We will not typically provide any of your information to those third-party platforms.  

In some cases, icInfrastructure or our clients, may record the video conferencing session for future uses. In such case, you may be provided with additional notice in advance or at the time of the recording, or you will be asked for consent as required by law. icInfrastructure’s use of the recording will be governed by the notice or consent provided at the time and this privacy policy. For additional terms and conditions related to video recordings see also the icInfrastructure Learning Services Terms of Use.

icInfrastructure or our clients may also use a third-party payment gateway to collect fees for the learning services. The information shared by you with those platforms and applications is governed by those party’s privacy policies and terms of service and are no longer governed by this Privacy Policy or our Terms of Use. The terms and privacy policies of those platforms are available through the services, and we encourage you to review them when you log in and periodically afterwards. We are not responsible for any of the collection, use, or disclosure of personal information practices of those platforms.

Where is your information stored? 

We are based in British Columbia, Canada and our platform and data hosting service provider is also located in British Columbia, Canada. As such, we and your data are subject to the laws of British Columbia and Canada, including privacy laws such as the Personal Information Protection Act (B.C.) and the Personal Information Protection and Electronic Documents Act (Canada). Canada is recognized by the European Data Protection Authorities as a jurisdiction which provides adequate privacy protections to GDPR and thus for the international transfer of data.

Indirect service providers may be located in or have facilities that are located in a different jurisdiction than either you or us. Just as those platforms have their own privacy policies pursuant to which your information will be handled by them, your information shared on those platforms may also become subject to and accessible in accordance with the laws of the jurisdiction(s) in which that service provider or its facilities are located.


We take reasonable precautions to help ensure your personal information is kept secure and is only used for the purposes for which it was collected. We have implemented technical, administrative, and organizational measures to help ensure that access to your information is secure and limited to appropriate purposes. Our service provider, Thinkific, helps to provide security for our platform and follow industry best practices to help protect against loss, inappropriate access, use, disclosure, alteration, or destruction.

We note that no method of transmission over the internet or electronic storage is 100% secure and cannot guarantee complete security.

You will be given or asked to create a unique user ID and temporary password to access the learning platform. Your user ID and password are for your personal use only. You are responsible for maintaining the confidentiality of your user ID and password and are responsible for all activities that occur under your ID and password. You agree to notify us immediately of any unauthorized use of your user ID or password or any other breach of security you become aware of. We will not be liable for any loss or damage arising from your failure to protect your user ID, your password, or other access to your user account/profile arising from your own actions.

Your information rights

You may have various rights in accordance with the law to access, correct, amend, delete, or port your information.  

If you would like to exercise any of these rights, we recommend you first access your user account information and take the steps that are available to you. Further, we encourage you to contact our client, where applicable, as in most cases our client will have control over the information we collect on their behalf.  

In the event you have a concern or are not able, through the methods above, to access, correct, amend delete, or port the information you would like about yourself as the case may be, please contact us at: [email protected]so we can assist you. We will respond to your request in accordance with an as required by law.  

There may be instances where your rights to access, correct, amend, delete, or port your information are limited and we may not or cannot comply with your request in whole or in part. If so, we will explain that to you. In some cases, we may not be able to comply due to a contractual obligation, it would infringe on the rights of others, or we may not be able to provide further or certain services, including the offerings on our platform.

If you have any concerns about our information handling practices, please contact us at: [email protected]

Cookies and web analysis tools notice

Our platform uses cookies and similar tracking technologies. These cookies will recognize your device and provide you with a personalized experience. This information can be used to track your session on our website and platform. It helps us to customize our website content and platform offerings, including programs and courses you are taking, for you as an individual.  

If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to restrict cookies on your browser. Certain aspects of our website or platform may not be useable by you if you do not allow cookies for them.

We may use web analysis tools such as Google Analytics to measure and collect information about engagement, preferences and your use of our website and platform.

Changes to the policy

We may modify and update this privacy policy at any time, so please review it routinely. Changes and clarifications will take effect immediately upon their posting on the website or platform. If we make material changes to this policy, we will notify you here that it has been updated, so that you may be aware of how we are handling your personal information.

In the event icInfrastructure is acquired or merged with another organization, your information may be transferred to that entity so they may continue to provide these services.

Contact us

If you have any questions or concerns about our personal information handling practices or would like to make an inquiry, please contact us at: [email protected]